The Consumer Protection Association helps promote consumer trust in professional and qualified tradesmen

The Consumer Protection Association is a top UK consumer protection agency. A national organisation that has been helping consumers and installers for over twenty years, the CPA is recognised as the number one resource for connecting accredited home improvement installers with consumers.

The CPA is an FCA authorised organisation

Regulated by the Financial Conduct Authority (FCA), we offer a range of products to protect the consumer when purchasing home improvements, delivering complete peace of mind from the beginning to the end of the project, and beyond.

What is consumer protection?

The CPA offers a range of products to make sure that consumers who enter into a contract to have work undertaken on their property are insured against unforeseeable circumstances such as tradesmen going into liquidation or administration. Among our products we offer a deposit protection service, an Insurance Backed Guarantee (IBG) and financial services, to ensure that the consumer is protected throughout, and after, the build or installation process. Learn more about our consumer protection services here.

Specialists in consumer affairs across the UK

We focus on ensuring that the relationship between tradesmen and consumers is as smooth as it can be. We specialise in a wide variety of situations and provide methods that will ensure both parties are protected and satisfied.

CPA membership

By becoming a CPA member, tradesmen can prove to consumers that they are no rogue builders, rather they are trusted tradesmen that take pride in a job well done. We only deal with proven and accredited installers and we fully vet them for professional competence and integrity, throughout the life of their membership. Find out more about becoming an accredited CPA member here.

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