16 Jul 2021
The Consumer Rights Act 2015 is an act of parliament which consolidates existing consumer law and incorporates a range of new legislation.
The Consumer Rights Act 2015 is an act of parliament which consolidates existing consumer law and incorporates a range of new legislation. Its purpose is to uphold the rights of consumers and provide recompense when they are given services or goods which are below an acceptable standard. It also allows consumers to claim compensation if the defective product has caused personal injury, damage to property or death.
At The CPA, we have compiled this short guide to breaking down the Consumer Rights Act 2015. We have taken excerpts from the Act to help explain how it affects consumers and businesses. Please see the government website to read the full legislation.
The Consumer Rights Act 2015 refers in particular to the provision of services, the quality of goods and digital content. In brief, these separate areas can be described as such:
The vast majority of tradespeople offer a reputable and professional service. Most of the recent Consumer Rights Act legislation changes won’t impact how a building company operates. Clear contracts, sticking to the terms of agreement, supplying quality products, and using alternative dispute resolutions, when necessary, will protect your business against any claims.
However, if you’ve experienced consumer disputes before, it’s worth reading up on how consumer rights have changed and what is expected of you as a trader. It’s also worth considering whether what you’re providing is mainly goods based, service based, or an equal mix of the two.
The Act differentiates between ‘goods’ (products), ‘services’ and ‘goods with services’. If you’re a double-glazing installer for example, then you will be offering goods with services. If you just offer general building repair works then you will provide predominantly services. If you are a building products supplier then you provide only goods.
Before you begin any new building contracts, it’s a good idea to ensure that you know exactly where you stand in terms of Consumer Rights Act legislation.
To ensure that you are completely transparent when providing services or you are fully aware of your rights as a consumer, here are five key points regarding the Consumer Rights Act 2015.
At The CPA, we offer a range of quality products, including Alternative Dispute Resolutions and Insurance Backed Guarantees. Our products and services are designed to offer peace of mind to consumers and tradesman alike. Have a browse of our Consumer and Trade pages to find out more about what we offer.
When you want to offer your customers peace of mind that they are working with a trustworthy and professional trader, join The CPA network of trusted traders. As a consumer looking for a trustworthy trader for your next home improvement project, choose a CPA trusted trader.
For more information you can contact us online using our instant messaging service or call 01462 850 064 to speak to one of our team.