21 Nov 2016
Ensure that you always employ genuine tradespeople with the CPA. Protect your friends and family from unnecessary expense with our extensive database.
Have you ever felt pressurised into buying a product you don’t really need? Whether on the phone, in a shop or salesroom, or even in your own home; the experience can be extremely unpleasant and cost you a lot of money.
The hard sell is a sales technique that has been around for years. The salesperson uses psychological pressure to try to convince someone to buy a product or sign up for a service. Playing on emotional indicators such as fear, worry, discomfort and risk; the hard sell is often intimidating and can feel threatening, particularly to vulnerable people.
Saying no to a confident and forthright salesperson can often be very difficult. Whether you’re face to face, on the phone, or sitting in front of a computer, it’s important to always be able to say no. When you’re unsure or feel like you don’t have all the information you require, just say no.
Before you agree to any transaction, find out as much as you can about who you’re employing. If you’ve done your research you will feel more confident in refusing a salesperson when they become more forceful. Use these tips to avoid the hard sell…
Following the tips above will certainly help you avoid being conned and losing money. However, it is sometimes easy to get carried away and make impulsive decisions. It’s important to stay in control and buy rationally not emotionally.
Salesmen use your emotions against you when pitching a sale. In a recent incident, a vulnerable pensioner was persuaded to buy 2 doors for nearly £6,000 when all she needed was a £50 handle. The incident was certainly unscrupulous and morally wrong; but unfortunately for the consumer, the hard sell is not illegal.
It is difficult to always be there to protect vulnerable loved ones from unscrupulous salespeople, but you can help them to protect themselves. Take time to research a product or service with them. Show them the CPA website, and which accreditations to look for. Finally, remind them that they are in control and if they are ever unsure it’s always best to politely decline than buy something they don’t want or need.
Unfortunately, the hard sell is as common now as it ever has been. If you’re unsure about a company or trader, contact the CPA for advice. We have an extensive database that promotes trustworthy interactions and builds the reputation of genuine tradespeople.