The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) was introduced to prevent traders in all sectors from engaging in unfair commercial practices against consumers, with a primary focus on marketing and selling. These comprehensive regulations were passed as a method of dealing with rogue traders and companies deliberately setting out to exploit loopholes in existing laws. What classes a … Continue reading →

As a trader, you have to navigate the world of legal affairs very carefully if you don’t want to suffer the consequences that come with the slightest slip-up. It can be unbelievably daunting to sit and read through the hundreds upon hundreds of pages that accompany the various acts and legislation but it’s important to do so to understand what … Continue reading →

As a consumer, you have a set of basic rights that were designed to simplify and strengthen the relationship between consumers and suppliers. It’s important that you recognise them to maximise your shopping experience and to understand your legal standing when it comes to dealing with complaints, refunds & repairs. What rights does a consumer have? Your statutory rights that … Continue reading →

Before you begin any construction project, it’s vital to sign a comprehensive contract. A contract between customer and installer will help to protect both parties in the event of unforeseen problems. Avoid disputes with a fair contract Sometimes disputes between a customer and installer are unavoidable. If a customer feels that the work has not been completed to a satisfactory … Continue reading →

Most home improvements run smoothly, with customers leaving stellar reviews and happily paying contractors the full amount for their project upon completion. However, the home improvement industry is one area that is notorious for misunderstandings escalating into full blown disputes. For example, a homeowner might refuse to pay the full price for a window installation because of a small scratch … Continue reading →

The CPA has compiled a guide to surviving the Consumer Rights Act 2015, to help home improvement contractors understand this new legislation. This is intended as an explanatory guide only – please read the government guide for the full policy wording. What is the Consumer Rights Act 2015? 2015’s Consumer Rights Act came into play on the 1st of October … Continue reading →

The influential Consumer Protection Association (CPA) has announced it has teamed up with the Retail Ombudsman – as it prepares its members and the industry for the new Consumer Rights Act. The act came on to the statute book on October 1 and affects all retailers of goods, services and digital content and aims to rectify the traditional complexities of … Continue reading →

The famous economist Milton Friedman once said to judge government policy not by its intentions but by its results. GGP Editor Luke Wood caught up with CPA Director Jeremy Brett, to see what impact the recent pension reforms will have on the industry. Earlier this year the Consumer Protection Association welcomed prominent MP Nadine Dorries to our offices, both to … Continue reading →