We are currently living in an unprecedented time in modern history. The impact from the COVID-19 outbreak is influencing every area of our lives. With many companies being forced into temporary shutdown, the future may seem extremely uncertain, both economically and in the way we function as a society. The COVID-19 situation at the CPA At the CPA, we are … Continue reading
The CPA has compiled this short guide breaking down the Consumer Protection Act 1987. We have taken excerpts from the Act to help explain how it affects consumers and businesses. Please see the government’s website to read the full legislation. The Consumer Protection Act 1987 is in place to hold manufacturers accountable for producing unsafe goods. It allows consumers to … Continue reading
The unfortunate reality of living in the modern world is that there are rogue traders looking to rip you off in every industry. While being savvy is advisable, you still have to be able to trust what a business or salesperson is offering you. To keep these entities in line, there are several laws in place to protect consumers from … Continue reading
The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) was introduced to prevent traders in all sectors from engaging in unfair commercial practices against consumers, with a primary focus on marketing and selling. These comprehensive regulations were passed as a method of dealing with rogue traders and companies deliberately setting out to exploit loopholes in existing laws. What classes a … Continue reading
As a trader, you have to navigate the world of legal affairs very carefully if you don’t want to suffer the consequences that come with the slightest slip-up. It can be unbelievably daunting to sit and read through the hundreds upon hundreds of pages that accompany the various acts and legislation but it’s important to do so to understand what … Continue reading
As a consumer, you have a set of basic rights that were designed to simplify and strengthen the relationship between consumers and suppliers. It’s important that you recognise them to maximise your shopping experience and to understand your legal standing when it comes to dealing with complaints, refunds & repairs. What rights does a consumer have? Your statutory rights that … Continue reading
When it comes to legalities within any industry, there’s no room for misunderstandings or misconceptions, which is why it’s important for you to know the difference between a building guarantee and a building warranty. What is a Building Guarantee? A building guarantee or insurance backed guarantee is something those within a competent person scheme (CPS) should look to offer. Designed … Continue reading
Before you begin any construction project, it’s vital to sign a comprehensive contract. A contract between customer and installer will help to protect both parties in the event of unforeseen problems. Avoid disputes with a fair contract Sometimes disputes between a customer and installer are unavoidable. If a customer feels that the work has not been completed to a satisfactory … Continue reading
Opt for rated tradesmen, not cowboy builders! The home improvement industry is becoming more and more subject to scrutiny, homeowners want to be assured that the company undertaking work on their property can be trusted, and rightly so! As a result, it’s becoming increasingly important for reputable builders to meet the required guidelines and standards put in place in the … Continue reading
Most home improvements run smoothly, with customers leaving stellar reviews and happily paying contractors the full amount for their project upon completion. However, the home improvement industry is one area that is notorious for misunderstandings escalating into full blown disputes. For example, a homeowner might refuse to pay the full price for a window installation because of a small scratch … Continue reading
The CPA: Protecting homeowners and traders for over 20 years
At The CPA, we provide a range of financial protection products for consumers and traders in the construction industry. Our professional services are fully regulated by the FCA and designed to give bo...Read More
How the Green Homes Grant is helping homeowners and installers
Whether you’re a homeowner or an installer, you’ve probably heard something about the government’s Green Homes Grant scheme. The UK government has pledged for the UK to reach carbon zero emissio...Read More
How has COVID-19 changed consumer rights?
Though the UK is now starting to slowly ease lockdown measures, the country is still very much feeling the long-lasting effects of COVID-19 Engaged couples are still awaiting revised wedding dates, ho...Read More
