How to avoid consumer complaints for building work

Builder at a construction site

Sometimes building work can be complicated. Unforeseen problems may arise which result in consumer complaints and disputes. If you receive a consumer complaint or become embroiled in a dispute it is helpful to have planned in advance for these unwelcome scenarios. The CPA offer a range of services which help to protect contractors, tradespeople, and consumers from any problems that … Continue reading

Digital vs traditional: Which marketing methods are installers choosing?

The CPA Managing Director, Jeremy Brett

Despite the rise of digital and online marketing, installers are still using traditional methods when it comes to finding new customers. This is according to a recent survey where more than half (60%) of installers questioned said their primary way of attracting new customers is by word of mouth. Surprisingly, just 21% of installers said their website was their main … Continue reading

How much difference a year can make. 2015 compared to 2016 in the eyes of our business owners.

A building with glass windows

At the CPA, we recently carried out a survey using the Insight Data database. We asked all businesses affiliated with the CPA to compare their business results in 2015 to those recorded in 2016. The results were generally positive, with growth recorded across most areas. Against a backdrop of uncertainty, it seems that the glazing industry is continuing to grow … Continue reading

It’s here: the 2016 glazing industry report

The CPA 2016 Glazing Industry Report

Industry report reveals that Brexit ‘Armageddon’ not yet a reality for installers Despite fears amongst some economists and politicians that voting to leave the EU would send the economy into a tailspin, a recent report has shown that installers are overwhelmingly positive going forward. The annual Installer Industry Report by the Consumer Protection Association (CPA) has found that, in the … Continue reading

CPA members benefit from discounted public liability insurance


The Consumer Protection is UK’s leading consumer protection agency that helps and supports consumers and installers. With over 20 years’ experience, CPA is highly valuable resource that connects accredited home improvement installers with potential consumers. CPA members are highly qualified and trusted experts in various fields who will carry out your home improvement project in professional and friendly manner giving … Continue reading

Meet Akiko – the new ambassador for the CPA

Sumo Akiko The CPA Mascot

Back in January, we launched our #strongertogether campaign to help promote best practice throughout the glazing and wider construction industry. Fronting the campaign was our mascot and trusted accomplice, Sumo Yuki. Now, another new face has joined the CPA as an ambassador of the evolved #evenstrongertogether campaign – Akiko. Akiko and Yuki are a match made in heaven that is … Continue reading

Collect the perfect pair and win big with the CPA

Sumo Akiko The CPA Mascot

Thousands of installers across the UK are benefitting from being a part of the Consumer Protection Association’s new, evolved #evenstrongertogether campaign. More than 7,000 Yuki stress dolls were recently mailed out to CPA members and installers to promote the CPA’s previous, hugely successful #togetherstronger campaign. Now, installers who received a mini Yuki have a new addition to add to the … Continue reading

Industry figurehead sees big increase in new members

CPA staff meet nadine dorries

The Consumer Protection Association (CPA) has seen a big increase in membership over the last five months, with a 25% spike in companies joining the organisation compared to the same period last year. The CPA is the home improvement industry’s leading Insurance Backed Guarantee and Deposit Protection provider. Hundreds of elite companies make up the CPA’s membership base, with the … Continue reading