The Consumer Protection Association (CPA) is delighted to announce the exceptional 25 Year Achievement Award to Precision Windows of Worthing who have shown exceptional performance over the years, meeting and exceeding the CPA membership standards. They have received personalised achievement plaques for display to assist their sales work as customers of the Consumer Protection Association are increasingly looking for this … Continue reading →

As the new year dawns, it becomes the perfect time to look back and reflect on the previous year’s various highs and lows. Some companies had a more turbulent time than others in 2018, with a big issue being consumer protection breaches. Consumer protection breaches are a serious issue for both the company and the consumers, making their occurrence one … Continue reading →

Having no builder’s insurance is highly unwise; it comes with a range of serious potential risks and sanctions. Insurance provides you with essential protection, as it can your customers. Here at the CPA, we’ve looked at some of the different types of builder’s insurance available and their associated risks. Financial punishments If you’re a limited company, or you employ one … Continue reading →

If you’re a tradesman, installer, or construction company, you should be financially protected against unforeseen circumstances. Whether you’re involved in the home improvement sector or the larger construction industry, certain types of insurance are vital to protect both you and your family. At the CPA, we can arrange insurance protection for members, their employees, and family. Here are three types … Continue reading →

Being a member of the CPA comes with many benefits. Insurance Backed Guarantees, Deposit Protection, Finance and Insurance, Marketing Support. All this helps to build your profile as a reliable, professional, and trustworthy company. As a member of the CPA, we will also provide you with a quarterly report including statistics on how your customers rate you. What better way … Continue reading →

Members of the CPA are highly skilled, fully vetted tradesmen and companies. All our members have been through rigorous checks and are part of an ongoing consumer assessment process to ensure that high standards are consistently maintained. We recently asked our members what home improvements their customers were buying so far in 2017 to get a professional view of the … Continue reading →

Towards the end of 2016, the CPA carried out a survey using the Insight Data database. Part of the survey asked participants to predict how they expected the glass and glazing industry to perform in 2017. Overall, the results reveal a trend towards caution, with many participants predicting neither rise nor fall across several areas. With an uncertain global economy, … Continue reading →

Sometimes building work can be complicated. Unforeseen problems may arise which result in consumer complaints and disputes. If you receive a consumer complaint or become embroiled in a dispute it is helpful to have planned in advance for these unwelcome scenarios. The CPA offer a range of services which help to protect contractors, tradespeople, and consumers from any problems that … Continue reading →

Despite the rise of digital and online marketing, installers are still using traditional methods when it comes to finding new customers. This is according to a recent survey where more than half (60%) of installers questioned said their primary way of attracting new customers is by word of mouth. Surprisingly, just 21% of installers said their website was their main … Continue reading →