The CPA has compiled this short guide breaking down the Consumer Protection Act 1987. We have taken excerpts from the Act to help explain how it affects consumers and businesses. Please see the government’s website to read the full legislation.
The Consumer Protection Act 1987 is in place to hold manufacturers accountable for producing unsafe goods. It allows consumers to claim compensation if the defective product has caused personal injury, damage to property or death.
Claims under the Act are generally brought against the product’s ‘producer’. The company or individual that has their name on the product is generally regarded as the producer. If the product has been imported to the UK from outside of the EU, the importer is regarded as the producer.
How does the Consumer Protection Act 1987 affect the building trade?
Generally, claims can’t be laid against builders for their design and construction* as land and buildings aren’t covered under the Act. Building materials such as girders and paving slabs are covered under the Act, so a consumer may have the right to make a claim against a manufacturer further up the supply chain.
*Builders may still be held accountable for poor design and construction under the Consumer Rights Act 2015.
Key points about the Consumer Protection Act 1987
If the case is lost, the consumer could be liable for any costs, both the retailers and their own.
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