The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) was introduced to prevent traders in all sectors from engaging in unfair commercial practices against consumers, with a primary focus on marketing and selling. These comprehensive regulations were passed as a method of dealing with rogue traders and companies deliberately setting out to exploit loopholes in existing laws. What classes a … Continue reading
The Consumer Protection Association (CPA) of Great Britain is proud of the magnificent achievement of our member Vantage Windows and Doors of Bellshill, Scotland winning the ‘Best Window and Doors Company’ in the 2018 awards. Pictured is the Vantage team with Managing Director Mr. Ernie Rea centre. Mr Ernie Rea, owner of Vantage Windows and Doors commented, “I’m thrilled at … Continue reading
As a trader, you have to navigate the world of legal affairs very carefully if you don’t want to suffer the consequences that come with the slightest slip-up. It can be unbelievably daunting to sit and read through the hundreds upon hundreds of pages that accompany the various acts and legislation but it’s important to do so to understand what … Continue reading
As the new year dawns, it becomes the perfect time to look back and reflect on the previous year’s various highs and lows. Some companies had a more turbulent time than others in 2018, with a big issue being consumer protection breaches. Consumer protection breaches are a serious issue for both the company and the consumers, making their occurrence one … Continue reading
As a consumer, you have a set of basic rights that were designed to simplify and strengthen the relationship between consumers and suppliers. It’s important that you recognise them to maximise your shopping experience and to understand your legal standing when it comes to dealing with complaints, refunds & repairs. What rights does a consumer have? Your statutory rights that … Continue reading
When it comes to legalities within any industry, there’s no room for misunderstandings or misconceptions, which is why it’s important for you to know the difference between a building guarantee and a building warranty. What is a Building Guarantee? A building guarantee or insurance backed guarantee is something those within a competent person scheme (CPS) should look to offer. Designed … Continue reading
Offering a Double-Glazing Guarantee. Offering a double glazing guarantee used to be considered ‘best practice’ but as of 2014 it became mandatory that those within a competent person scheme (CPS) provide an insurance backed guarantee with every installation or home improvement project. As a tradesman or installation company, not only must you provide a guarantee to all customers, the guarantee … Continue reading
Alternative dispute resolution is the use of methods to resolve a dispute without resorting to legal action. They usually involve the use of a neutral third party and can help find a creative solution to resolve an issue. But what are the benefits of such a service for builders and installers? Read on, as we take a closer look in … Continue reading
A recent BBC investigation uncovered that tradespeople can fraudulently advertise their services on two trusted trade sites without having any experience. Such a discovery is likely to increase fears over rogue builders, making it more difficult to attain work via online trade websites. However, becoming a rated tradesman with the CPA will ensure that won’t happen, and here’s how: The … Continue reading
Are you an installer looking to join an association of tradesmen? If not, you really should be; joining one is essential for any trader. However, if you are, it’s important to choose an association of tradesmen that offers its members plenty of excellent benefits. Here at the CPA, we do just that. Here’s why we’re one of the most valuable … Continue reading
Consumer protection for the home improvement boom
Experts in the home improvement industry are predicting unprecedented demand for work in 2021 and beyond. The Covid pandemic had forced many people to spend more time in their homes and, in many cases...Read More
The CPA: Protecting homeowners and traders for over 20 years
At The CPA, we provide a range of financial protection products for consumers and traders in the construction industry. Our professional services are fully regulated by the FCA and designed to give bo...Read More
How has COVID-19 changed consumer rights?
Though the UK is now starting to slowly ease lockdown measures, the country is still very much feeling the long-lasting effects of COVID-19 Engaged couples are still awaiting revised wedding dates, ho...Read More
