In this digital age, ratings and reviews are vital commodities that can mean the difference in business expansion or belting tightening. A 2015 study by Moz, a marketing-related software developer, found that 67% of online consumers are swayed by reviews. The research also found that 22% of potential customers have decided not to purchase a product when they have found … Continue reading
The Consumer Protection Association (CPA) is delighted to announce the exceptional 25 Year Achievement Award to Precision Windows of Worthing who have shown exceptional performance over the years, meeting and exceeding the CPA membership standards. They have received personalised achievement plaques for display to assist their sales work as customers of the Consumer Protection Association are increasingly looking for this … Continue reading
The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) was introduced to prevent traders in all sectors from engaging in unfair commercial practices against consumers, with a primary focus on marketing and selling. These comprehensive regulations were passed as a method of dealing with rogue traders and companies deliberately setting out to exploit loopholes in existing laws. What classes a … Continue reading
The Consumer Protection Association (CPA) of Great Britain is proud of the magnificent achievement of our member Vantage Windows and Doors of Bellshill, Scotland winning the ‘Best Window and Doors Company’ in the 2018 awards. Pictured is the Vantage team with Managing Director Mr. Ernie Rea centre. Mr Ernie Rea, owner of Vantage Windows and Doors commented, “I’m thrilled at … Continue reading
As a trader, you have to navigate the world of legal affairs very carefully if you don’t want to suffer the consequences that come with the slightest slip-up. It can be unbelievably daunting to sit and read through the hundreds upon hundreds of pages that accompany the various acts and legislation but it’s important to do so to understand what … Continue reading
As the new year dawns, it becomes the perfect time to look back and reflect on the previous year’s various highs and lows. Some companies had a more turbulent time than others in 2018, with a big issue being consumer protection breaches. Consumer protection breaches are a serious issue for both the company and the consumers, making their occurrence one … Continue reading
As a consumer, you have a set of basic rights that were designed to simplify and strengthen the relationship between consumers and suppliers. It’s important that you recognise them to maximise your shopping experience and to understand your legal standing when it comes to dealing with complaints, refunds & repairs. What rights does a consumer have? Your statutory rights that … Continue reading
When it comes to legalities within any industry, there’s no room for misunderstandings or misconceptions, which is why it’s important for you to know the difference between a building guarantee and a building warranty. What is a Building Guarantee? A building guarantee or insurance backed guarantee is something those within a competent person scheme (CPS) should look to offer. Designed … Continue reading
Offering a Double-Glazing Guarantee. Offering a double glazing guarantee used to be considered ‘best practice’ but as of 2014 it became mandatory that those within a competent person scheme (CPS) provide an insurance backed guarantee with every installation or home improvement project. As a tradesman or installation company, not only must you provide a guarantee to all customers, the guarantee … Continue reading
Alternative dispute resolution is the use of methods to resolve a dispute without resorting to legal action. They usually involve the use of a neutral third party and can help find a creative solution to resolve an issue. But what are the benefits of such a service for builders and installers? Read on, as we take a closer look in … Continue reading
3 legal considerations that you need for your construction, glazing and/or home improvements business
As a tradesperson, it’s important to understand the legalities surrounding your construction, glazing, and/or home improvement business. This will not only protect the consumer but your business as ...Read More
Breaking down the Consumer Rights Act 2015
The Consumer Rights Act 2015 is an act of parliament which consolidates existing consumer law and incorporates a range of new legislation. Its purpose is to uphold the rights of consumers and provide ...Read More
Consumer protection for the home improvement boom
Experts in the home improvement industry are predicting unprecedented demand for work in 2021 and beyond. The Covid pandemic had forced many people to spend more time in their homes and, in many cases...Read More
