How the Green Homes Grant is helping homeowners and installers

Whether you’re a homeowner or an installer, you’ve probably heard something about the government’s Green Homes Grant scheme. The UK government has pledged for the UK to reach carbon zero emissions by 2050. Just this week, they announced that the sale of new diesel and petrol cars will be banned within the next ten years. Alongside building wind, solar and … Continue reading

How has COVID-19 changed consumer rights?

Man in tweed jacket using touchscreen tablet outside in woods

Though the UK is now starting to slowly ease lockdown measures, the country is still very much feeling the long-lasting effects of COVID-19 Engaged couples are still awaiting revised wedding dates, holiday refunds are still pending and loved ones are still limited in the capacity they can see each other. Luckily, with most installations and trade services being outdoors based, … Continue reading

Even the Covid cloud has a silver lining

Mother and kids researching trusted and approved tradesmen

We are currently living in an unprecedented time in modern history. The impact from the COVID-19 outbreak is influencing every area of our lives. With many companies being forced into temporary shutdown, the future may seem extremely uncertain, both economically and in the way we function as a society. The COVID-19 situation at the CPA At the CPA, we are … Continue reading

The UK construction industry skills shortage: could it enable cowboy builders to take home improvements?

Construction helmets

“Cowboy builders” and “skills shortage” are terms that have appeared regularly in news headlines over the past few years. One is a problem that is old as time and the other has been accentuated by a range of factors, including the government’s own lofty housing goals. Back in 2006, the now-defunct Office of Fair Trading received an average of 274 … Continue reading

Breaking down the Consumer Protection Act 1987 (and how it affects your business)

Gavel ruling consumer protection act 1987

The CPA has compiled this short guide breaking down the Consumer Protection Act 1987. We have taken excerpts from the Act to help explain how it affects consumers and businesses. Please see the government’s website to read the full legislation. The Consumer Protection Act 1987 is in place to hold manufacturers accountable for producing unsafe goods. It allows consumers to … Continue reading

What are the steps to becoming an approved tradesman?

Tradesmen

Reports about rogue traders ripping off hard-working consumers show up on news sites throughout the country too often. With consumers often questioning if rated tradesmen websites can be trusted, they are becoming increasingly aware to look out for an approved tradesman in their area before undergoing any building work. How do I become an approved tradesman? Independent organisations, such as … Continue reading

Can you really trust the rated tradesmen websites?

How will the Consumer Rights Act affect trade?

In this digital age, ratings and reviews are vital commodities that can mean the difference in business expansion or belting tightening. A 2015 study by Moz, a marketing-related software developer, found that 67% of online consumers are swayed by reviews. The research also found that 22% of potential customers have decided not to purchase a product when they have found … Continue reading

Family business Precision Windows of Worthing wins The CPA 25 Year Achievement Award

Precision Windows of Worthing

The Consumer Protection Association (CPA) is delighted to announce the exceptional 25 Year Achievement Award to Precision Windows of Worthing who have shown exceptional performance over the years, meeting and exceeding the CPA membership standards. They have received personalised achievement plaques for display to assist their sales work as customers of the Consumer Protection Association are increasingly looking for this … Continue reading

What is the Consumer Protection from Unfair Trading Regulations 2008?

Sales and marketing executive selling to older couple on Apple computer

The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) was introduced to prevent traders in all sectors from engaging in unfair commercial practices against consumers, with a primary focus on marketing and selling. These comprehensive regulations were passed as a method of dealing with rogue traders and companies deliberately setting out to exploit loopholes in existing laws. What classes a … Continue reading