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 We have been working hand in hand with the CPA for the last 12 months.
After starting out with one van and two fitters working from home, we now have our own office, manufacturing premises and a new showroom.
We now run three vans, two fitting teams and two sales reps.
Giving customers peace of mind in today’s climate, coupled with excellent service, excellent product together with CPA backing, we have increased our business ten-fold.
Diane Hanson – Pennine Home Improvements
We have worked with CPA and used their Insurance Backed Guarantees for the last two years and have found the experience to be a pleasant one. Our sales have increased across the board! The paperwork is easy to follow and the staff always helpful and polite.
Elaine Smith – Ramsdale Home Improvements
Since becoming a member of the CPA I have noticed a dramatic change in the attitudes of my potential customers. Receiving the sales and marketing package the CPA offer when becoming a member really helped me to generate more business from potentially weary customers, by offering them complete peace of mind and enabling the confidence to buy from me.
Along with consumer surveys that I receive every quarter on the performance of my work, every one of my customers knows that I have a proven independent track record of good installations recommended by previous customers.
The CPA also assigns a dedicated punctual regional manager that is on call to me direct if any possible queries should arise. I would happily say that the service I receive from the CPA is second to none and would gladly recommend them to any business that wishes to improve the service and protection to their customers.
Paul Summerfield – Summerfield Windows & Doors
The CPA offers me an excellent sales tool with the quarterly surveys, thorough and professional help and guidance whenever needed.
My customers have real peace of mind in the fact that they deal with a safe and customer focused company that gives solid protection all the way down the line.
The process of becoming a member was made simple and clear to me, and the benefits I have received have been fantastic.
Want to close your leads, give your customers the confidence to buy and increase your sales? Join the CPA.
Wayne Ormsby – GW Window Installations
Before joining the Consumer Protection Association, homeowners were always a little apprehensive about hiring a company they have never used before…but since joining the CPA business has been booming. As a customer focused company we looked at many different Insurance Backed Guarantees and the benefits that each could offer. We decided on the CPA because of their established infrastructure and they ticked all the boxes our customers asked.
As a member of the CPA, all deposits taken by our representatives are registered and secured for complete customer peace of mind.
Although we offer a full 10-year unconditional guarantee, many customers want some form of back up. In the unlikely event, for whatever reason, we are not around to service our guarantee our customers are assured they can rely on the CPA to put things right.
It is not always practical for our customers to ‘shop around’. However since joining the CPA’ our potential customers see the benefits that we provide and feel confident, not to mention assured that they are getting the best value for money in their home improvement purchase.
Mathew Black– Local Home Improvement Co
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